1. Modem online but no dial tone
1. Provision the modem for voice port #1 by calling to didpatch
2. Check the phone line with own handset DIRECTLY TO THE MODEM
3. Check the lights on modem. Should be constantly green up,downstream, online, phone#1.
4. If phone works directly with modem and doesnt work on other jacks check inside house phone line wiring . Maybe disconnected in some outlets. Check outside phone line maybe connected to first party providers
5. Have dial tone and NOT GETING BACK PHONE CALLS. Possible reasons: phone number not ported-call dispatch, job needs to be completed if it’s new install.